Standard Bank Banker Vacancies – Standard Bank Banker jobs Vacancies 2021

Standard Bank Banker Vacancies – Standard Bank Banker jobs vacancies 2021 Standard Bank Banker Vacancies – Standard Bank Banker Jobs vacancies 2021 Standard Bank Banker Vacancies 2021- Standard Bank Banker Jobs in South Africa 2021. Find here Latest South Africa Jobs in Standard Bank Banker. Standard Bank Banker South Africa Jobs Vacancies 2021. Government Jobs in South Africa. South Africa Government Jobs Opportunity in South Africa. Standard Bank Bankercoming Federal Government Jobs.

Jobs seekers who are looking for Standard Bank Banker Jobs in South Africa can get here latest South Africa Job Opening through Standard Bank Banker Vacancies Sites. We are Standard Bank Bankerdating this page for latest Standard Bank Banker Jobs in South Africa. You can see below current Standard Bank Banker South Africa Jobs 2021 with all Required eligibility.

Standard Bank Banker Vacancies 2021- Standard Bank Banker Jobs in South Africa

latest South Africa Job Opening through Standard Bank Banker Vacancies :- Standard Bank Banker South Africa currently published a job notification on  Standard Bank Banker South Africa Jobs site. Candidates who are eligible for Standard Bank Banker Jobs 2021. They can fill their online application the Banker jobs available now. Candidates who are FAIS can apply for this Banker jobs in South Africa.

For more details about Standard Bank Banker South Africa Jobs 2021 you can check below. Candidates should advised that they should check official notification before applying. This information taken from official site of Standard Bank Banker. We are not responsible for any error or mistake.

Standard Bank Banker South Africa Jobs Opening 2021 Summary

Name of Recruiter Standard Bank Banker
Name of Job Position Banker
Job Location WorcesterWestern Cape
Jobs Type Fresher Jobs in South Africa
Application Deadline Not Applicable
Salary R10,000.00 Monthly
Last Date On Going

Job Specification…

  • Job Purpose

    • To take demand (in branch or via Voice branch) from personal customers for any banking matters ranging from product questions to customer account activities (e.g., opening accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product and legislative (e.g., FAIS) parameters.
    • To drive customer service excellence in order to add value and contribute to the overall profitability of the branch.
    • To use data to identify system conditions that may hinder capability of response and what matters to the customer, whilst maximising value demand

  • Key Responsibilities/Accountabilities

    Deliver on personal customer demand – general customer banking demands

    • Links / de-links accounts to Cards according to laid down procedures.
    • Orders replacement credit / debit cards from Card Division upon customer request.
    • Attends to limit increases or decreases of Master Card limits, as per customer demand.
    • Processes fixed savings account transactions.
    • Processes stop payments, stop orders and standing instructions for customers, issues provisional statements, balance and other simple enquiries (FuneralPlan / Standing Order and Stop Payment).
    • Amends EAP beneficiaries.
    • Processes value and non-value transactions.
    • Processes transactional limits on ATM / credit cards.
    • Ensures that all new service requests (queries and complaints) are logged correctly.
    • Ensures that service requests in personal work list are actioned within agreed timelines.
    • Educates customers on self-service / IVR functionality (e.g., PIN over IVR).

    (Applicable to physical branch only)

    • Issues cheque books, cards and Personal Identification Number (PIN) codes.
    • Attends to requests and provides Collect statements to customers.
    • Issues deposit books to customers.
    • Issues unpaid cheques for collection when customers call to collect.

    Deliver on customer demand – account opening (personal customers only)

    • Discloses to customers that he/she is acting under supervision along with other relevant FAIS disclosures, and ensures business processes are followed to ensure the customer receives this in writing.
    • Manages the risks associated with new accounts, mandates and specimen signatures (physical branch only) by adhering to risk and compliance requirements (e.g., use of online fingerprint verification, scanning at source, eSign, etc.).
    • Opens new accounts (including on-boarding), transfers, amends and closes accounts according to laid down procedures (e.g., confirmation of employment, completes AML mandatory fields, etc.).
    • Ensures that customers are fully informed of their rights and obligations to the bank in accordance with the Code of Banking Practice.
    • Gathers and completes accurate data for the opening of loan accounts (e.g., secured and unsecured) and granting of facilities.
    • Refers matters outside scoring criteria, with the appropriate information, to the Credit Evaluation Manager for further investigation.
    • Understands a customer’s conduct on an account by reading bank statements, verifying the income and expenditure and reading and interpreting of scorecards.

    Drive demand generation opportunities

    • In conversing with customers, identify demand generation opportunities:
      • Completes lead generation tracking forms as and when required (e.g., Wealth).  Ensures that all leads are logged correctly in the presence of the customer and identifies demand generation opportunities.
      • Participates in specific campaigns and marketing activities as required.
      • Proactively promotes the use of multiple channels to customers including mobile banking, internet banking and other non-physical branch channels.
      • Obtains necessary customer documentation as required by Know Your Customer (KYC) policies and regulations.  Uploads documentation on ECM and instructs customers to submit original documentation at domicile branch.
      • Accurately captures, updates or amends customer information and history notes.
      • Determines any additional customer demand that could be met whilst interacting with customer.

    Information collation, analysis and reporting

    • Continuously assesses what matters to the customer against the ability of processes and systems to meet the customers demand, in order to make recommendations to the Team Lead to act on the system and as further input into the Enablement and Product areas.
    • Collates information on value, variation and failure in the system whilst executing work processes, in order to contribute to development of management information for the department.
    • Analyses data and information in order to develop and apply self-correcting action within scope, to enable constant fulfilment of customer demand.
    • Facilitates group meetings when required to contribute to collective learning and growth for individuals and teams.
    • Updates capability charts and MIS in order to maintain an accurate database to assist leaders who are required to act on the system.

    Work in self-managed teams

    • Adheres to the purpose and team principles (i.e. holding each other accountable).
    • Adheres to and adopts new methods within the work.

    Successful delivery of outputs would be measured as follows

    • Delivers against what matters to the customer (within laid-down policies and procedures).
    • Value vs failure demand (improvement in ratio of value demand versus failure demand).
    • Improvement of capability of response.
    • Customer demand perfectly delivered without any ‘comebacks’ (e.g., one-and-done; reduced abandonment rates).
    • Customer satisfaction rating.
    • Minimised customer hand offs.
    • Highlighting, acting and adhering to areas of improvement.
    • Work force schedule adherence.
    • Adherence to FAIS supervision contract requirements (e.g., prepares relevant evidence, etc.) as gauged by the Supervisor.
    • Increased growth in profitability.
    • Achievement of specified technical competencies required for lev

    Qualifications and Experience

    • FAIS qualification and experience
    • 1-2 Years Personal and Business Banking experience

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