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Mashreq Bank Qatar Careers 2021- Mashreq Bank Qatar Jobs in Qatar
latest Qatar Job Opening through Mashreq Bank Qatar Careers:- Mashreq Bank Qatar Qatar currently published a job notification on Mashreq Bank Qatar Qatar Jobs site. Candidates who are eligible for Mashreq Bank Qatar Jobs 2021. They can fill their online application the Customer Service Account Manager jobs available now. Candidates who are University degree can apply for this Customer Service Account Manager jobs in Qatar.
For more details about Mashreq Bank Qatar Qatar Jobs 2021 you can check below. Candidates should advised that they should check official notification before applying. This information taken from official site of Mashreq Bank Qatar. We are not responsible for any error or mistake.
Mashreq Bank Qatar Qatar Jobs Opening 2021 Summary
|Name of Recruiter||Mashreq Bank Qatar|
|Name of Job Position||Customer Service Account Manager|
|Job Location||Jobs in Doha|
|Jobs Type||Fresher Jobs in Qatar|
|Application Deadline||Not Applicable|
|Salary||6,257.00 QAR Per Monthly|
Requisition Title: Customer Service Account Manager – PLM
Job Number: 200000E7
Responsible to provide Dedicated Services to Top Tier PLM Customers. Accountable for delivering Customer Service Excellence Effectively. Resolve Client Service Issues and Challenges as the final escalation point. Identify and introduce Service Improvement to improve the Overall Client Experience and identify opportunities to streamline the processes. Increase revenue and strengthen relationships.
Sales referral products and deliver service solutions that meet customers’ needs. Obtains feedback from customers on service improvement and for external polls and internal surveys.
Key Result Areas
Support ongoing growth and retention of operating account liabilities for CIBG customer base and to increase our market share. Support in managing the business through monitoring revenues and Attrition. Build stronger internal relationships with business segments heads, RM community, and the wider PLM team. Be champion to protect the bank against various risks related to the operations, fraud, and compliance in the ever evolving regulatory market.
Be responsible for managing and protecting existing business from existing PLM and also to position improve PLM positioning by increasing the opportunities of cross sell.
Support in growing the liabilities and fees for the bank through the effective Superior Service Support for all types of solutions.
Increase market share and share of wallet by identifying by growing existing volumes and working with sales to identify additional opportunities.
Increase number of products per customer by working the sales managers within UAE and potentially look at IBG countries
Implement and manage Regional Service Excellence for the key CIBG clients.
Identify leakages in the portfolio and propose appropriate action to ensure attrition in minimized through monitoring and tracking transactional activity of customers to assure high utilization of products and optimization of balances
Build a database of client buying behavior, market tends, and competition to ensure that sales and products stay ahead of the challenges that may arise.
Work closely with product / solution delivery team to assure proper customer service and be responsible for overall Customer Experience.
Become an expert matter on customer’s internal processes to better understand needs and to structure solutions to build a long term customer base in Cash Management.
Work with various functions of operations team to design updated processes that help to create faster turnaround and better customer experience.
Conduct Quarterly Client Service Review for Top Revenue Customers.
Support all the calling programs for awards, research, and other areas related to the branding of the bank.
Mashreq Bank Qatar Jobs Knowledge, Skills and Experience
Incumbent should have prior direct/indirect cash management experience in a similar position in the Middle East, preferable in UAE.
Strong interpersonal skills is must
University degree, preferable MBA or Masters degree, with at least 5+ years in a product/sales management or related area within cash management and banking.
Sales oriented personality with strong ability to understand customer needs and to position bank offering
Business and revenue oriented skills
Team collaboration building skills
Work Location: U.A.E-Dubai
Group: Corporate & Investment Banking Group
Job Posting: Nov 5, 2020