Elite Employment German Speaking Customer Service Consultants Vacancies – Elite Employment German Speaking Customer Service Consultants jobs Vacancies 2022

Elite Employment German Speaking Customer Service Consultants Vacancies 2022- Elite Employment German Speaking Customer Service Consultants Jobs in Namibia 2022. Find here Latest Namibia Jobs in Elite Employment German Speaking Customer Service Consultants. Elite Employment German Speaking Customer Service Consultants Namibia Jobs Vacancies 2022. Government Jobs in Namibia. Namibia Government Jobs Opportunity in Namibia. Upcoming Federal Government Jobs.

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Elite Employment German Speaking Customer Service Consultants Vacancies 2022- Elite Employment German Speaking Customer Service Consultants Jobs in Namibia

latest Namibia Job Opening through Elite Employment German Speaking Customer Service Consultants Vacancies:- Elite Employment German Speaking Customer Service Consultants Namibia currently published a job notification on  Elite Employment German Speaking Customer Service Consultants Namibia Jobs site. Candidates who are eligible for Elite Employment German Speaking Customer Service Consultants Jobs 2022. They can fill their online application the German Speaking Customer Service Consultants jobs available now. Candidates who are 2 years’ Customer Service Experience can apply for this  German Speaking Customer Service Consultants jobs in Namibia.

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Elite Employment German Speaking Customer Service Consultants Namibia Jobs Opening 2022 Summary

Name of Recruiter Elite Employment German Speaking Customer Service Consultants
Name of Job Position German Speaking Customer Service Consultants
Job Location Swakopmund, Erongo
Jobs Type Fresher Jobs in Namibia
Application Deadline Not Applicable
Salary NAD 18,000 per month
Last Date  10 June 2022

Job Description….

About the job German Speaking Customer Service ConsultantsPOSITION NAME: German Speaking Customer Service Consultant

CONTRACT DETAILS: Work remotely, home based agents

POSITION LOCATION: Remote work as above, Windhoek, Khomas, Namibia and Swakopmund, Erongo Region, Namibia

KEY PERFORMANCE AREAS:

  • Assist customers with all travel related services and customer enquiries (Inbound & Outbound).
  • Achieve and maintain optimal accessibility to customers in order to achieve performance targets.
  • Provide excellent and consistent customer service to ensure service quality in dealing with customers at all times.
  • Maintain product knowledge at all times to ensure consistent customer satisfaction.
  • Effective and timely call handling.
  • Assures work meets all quality standards e.g. CEEF, Error Ratio and procedure.
  • Assures work meets business productivity goals (NCHA, AHT and Sales).
  • Seek opportunities for continual improvement.
  • Embraces and promotes change.
  • Flight reservation bookings, re-bookings and re-routings.
  • Flexibility to a rotational shift.
  • Offering and processing of direct sales options.
  • Provide relevant services to customers as per market /services.
  • Adhere to all processes, rules and regulations in service delivery (e.g. Data Protection).
  • Offer alternatives actively and ensure First Call Resolution.
  • Seek full understanding of client and customer requirements.
  • Displays fairness, builds trust, gains respect through own behaviour
  • Actively listen and provide viable solutions to customers.
  • Be professional, friendly and courteous to the customers at all times.
  • Adhere to service standards in conversations.
  • Continuously update product knowledge by means of reading, training and coaching.
  • Regularly reviews own performance against targets.
  • Follow through, with structure, on all tasks given (e.g. e-mail, queue work etc).
  • Understand and accepts Company Vision, Quality Policy and Corporate Values.
  • Seek opportunities for growth and development.
  • Contribute to a cohesive team and cooperative working environment.
  • Connects with own and other teams.
  • Participate in team meetings and activities.

REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE

  • 2 years’ Customer Service Experience
  • Fluent in German and English both verbal and written.
  • Proven customer service and sales skills.
  • Good understanding of computer system and standard software.
  • Availability and ability to work rotating shifts and public holidays.

PERSONAL COMPETENCY REQUIREMENTS

  • Excellent English verbal and written communication skills.
  • Sales and service oriented.
  • Strong interpersonal skills.
  • Good conceptual reasoning.
  • Ability to assimilate new information quickly.
  • Independent thinking and decision-making skills.
  • Solution driven attitude.
  • Stress tolerant, good ability to cope with pressure.
  • Self-motivated, reliable and committed.
  • Making suggestions for improvement where necessary.
  • Flexible, adaptable and show initiative.
  • Team player, ability to work in a team.
  • Good conflict resolution skills.
  • Multi-tasking. Ability to perform various tasks simultaneously.
  • Punctual.
  • Able to speak clearly, confidently and fluently.
  • Building Rapport with customers and Clients.

ADDITIONAL INFORMATION

  • Able to start immediately

CLOSING DATE: Friday, 10 June 2022

ONLY SHORT-LISTED CANDIDATES WILL BE CONTACTED.

Apply Now

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